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Most Popular Questions

Early Return Request TRENDING

Procedures

Go to your DASHBOARD, Manage Request and proceed to the detailed worksheet.
Click on the REQUEST EARLY RETURN and start the process.
To see a detailed explanation, click on the VIEW DAY-WISE CALCULATIONS AND POLICY DETAILS.
Pick a reason from the selection and check all the boxes stating that you have read the policies.
Click CONFIRM RETURN. REFRESH the LATEST STATUS button after each submisssion to be current.
Your STATUS will reflect the change stating that the LISTER has been notified.
If the lister agrees, they will mark the item as RETURNED or give you their lister OTP when they have possession of the item
The support status will notify you that the item has been returned
The SUPPORT GROUP will be notified of all the proceedings as they progress.
REFRESH the LATEST STATUS button after each submisssion to be current.

I understand and agree to the following:

 

 

 Standard Global Cancellation Policy
Dec 18-Dec23 
Daily base rate $10.00
Weekend rate   $  5.00
Security deposit $ 10.00
 
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
Detailed Day-wise Charges & Refunds
Day Date Start Time  Status Time Until next rental start/Day  Base Rental Amount Policy %  Total Charge Amount Refund Amount
Day 1 2025-12-17 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 2 2025-12-18 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 3 2025-12-19 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 4 2025-12-20 8:51PM Early Return Used Already used $5.00 100% $7.01 $0.00
Day 5 2025-12-21 11:00 AM Unused 14h 9m $5.00 80% $5.60 $1.41
Day 6 2025-12-22 11:00 AM Unused 1d 14h $10.00 75% $9.05 $3.02
                                         Total: *Refund includes $10.00 security deposit $57.69 $4.41 + $10.00
 Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
 Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
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Listing stuff TRENDING

  • Log in →  LIST STUFF and follow the prompts.

 

BASICS 

  • Name: Boots, bike, saw, tools....
  • Category:  Mountaineering, Recreation, Equipment .......
  • Summary:  Describe the item (overview, compatibility, best use etc.). 
  • Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).
  • Brand:  Quick help
  • Model:  Quick help
  • Size:  Mostly for gear and boots
  • Category:  Construction, Equipment, Mountaineering etc.
  • Delivery Available:  If you offer delivery,  → check box. 
  • Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
  • Delivery fee covers Drop off and Pick up of item from delivered location.   
  • Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
  • Delivery radius: How far can you deliver?
  • Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).
  • Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).
  • Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.
  • Request Type: 
    • REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
    • ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
  • Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.
  • Upload the product Operations Manual (PDF), if available.

  • LOCATION

  • Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.

     

    PHOTOS

  • Upload relevant pics from Camera or Gallery.

     

    DISCOUNTS/SECURITY DEPOSIT

  • Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
  • If you require a security deposit, enter amount

 

  • TAXES
  • Sales Tax is calculated automatically based on the location of the item.
  • You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.

  • PROMOTION

  • Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 

     

    CUSTOMIZE

  • Click pull up table.  This info is visible in the item listing description to all users.
  • Customize what you want
  • NOTE: The info you enter here will delete and supersede the info entered in BASICS

  • SUBMIT YOUR LISTING

  • It will appear in MY LISTINGS for future editing. 
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About us TRENDING

Have your rake and rent it too®

With the planet in mind, we reduce our environmental footprint by rentCrazing what we already own. Together, we build stronger communities with shared circular economies by keeping quality items in circulation. Here your possessions pay for your passions®. Sign up using your Google, Facebook or email account. Tell us about yourself. Pick your item with a click. List your items with a click.  You can have your payout mailed to you by check.  Alternatively, use your existing STRIPE account, or sign up for a STRIPE payout account in the App or at rentCraze.com

Was this helpful?

How do I contact customer support? TRENDING

You can reach our support team via email at support@rentcraze.com, through live chat (available 9 AM - 6 PM), or by submitting a support ticket through your account dashboard. We typically respond within 24 hours.
Was this helpful?

How do payments work? TRENDING

We support multiple payment methods including credit/debit cards, bank transfers, and digital wallets. Rent payments can be automated with recurring payments, and all transactions are secure and encrypted.
Was this helpful?

Listers

Early Return Request

Procedures

Go to your DASHBOARD, Manage Request and proceed to the detailed worksheet.
Click on the REQUEST EARLY RETURN and start the process.
To see a detailed explanation, click on the VIEW DAY-WISE CALCULATIONS AND POLICY DETAILS.
Pick a reason from the selection and check all the boxes stating that you have read the policies.
Click CONFIRM RETURN. REFRESH the LATEST STATUS button after each submisssion to be current.
Your STATUS will reflect the change stating that the LISTER has been notified.
If the lister agrees, they will mark the item as RETURNED or give you their lister OTP when they have possession of the item
The support status will notify you that the item has been returned
The SUPPORT GROUP will be notified of all the proceedings as they progress.
REFRESH the LATEST STATUS button after each submisssion to be current.

I understand and agree to the following:

 

 

 Standard Global Cancellation Policy
Dec 18-Dec23 
Daily base rate $10.00
Weekend rate   $  5.00
Security deposit $ 10.00
 
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
Detailed Day-wise Charges & Refunds
Day Date Start Time  Status Time Until next rental start/Day  Base Rental Amount Policy %  Total Charge Amount Refund Amount
Day 1 2025-12-17 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 2 2025-12-18 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 3 2025-12-19 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 4 2025-12-20 8:51PM Early Return Used Already used $5.00 100% $7.01 $0.00
Day 5 2025-12-21 11:00 AM Unused 14h 9m $5.00 80% $5.60 $1.41
Day 6 2025-12-22 11:00 AM Unused 1d 14h $10.00 75% $9.05 $3.02
                                         Total: *Refund includes $10.00 security deposit $57.69 $4.41 + $10.00
 Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
 Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
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Listing stuff

  • Log in →  LIST STUFF and follow the prompts.

 

BASICS 

  • Name: Boots, bike, saw, tools....
  • Category:  Mountaineering, Recreation, Equipment .......
  • Summary:  Describe the item (overview, compatibility, best use etc.). 
  • Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).
  • Brand:  Quick help
  • Model:  Quick help
  • Size:  Mostly for gear and boots
  • Category:  Construction, Equipment, Mountaineering etc.
  • Delivery Available:  If you offer delivery,  → check box. 
  • Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
  • Delivery fee covers Drop off and Pick up of item from delivered location.   
  • Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
  • Delivery radius: How far can you deliver?
  • Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).
  • Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).
  • Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.
  • Request Type: 
    • REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
    • ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
  • Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.
  • Upload the product Operations Manual (PDF), if available.

  • LOCATION

  • Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.

     

    PHOTOS

  • Upload relevant pics from Camera or Gallery.

     

    DISCOUNTS/SECURITY DEPOSIT

  • Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
  • If you require a security deposit, enter amount

 

  • TAXES
  • Sales Tax is calculated automatically based on the location of the item.
  • You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.

  • PROMOTION

  • Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 

     

    CUSTOMIZE

  • Click pull up table.  This info is visible in the item listing description to all users.
  • Customize what you want
  • NOTE: The info you enter here will delete and supersede the info entered in BASICS

  • SUBMIT YOUR LISTING

  • It will appear in MY LISTINGS for future editing. 
Was this helpful?

Listing

Log in →  LIST STUFF and follow the prompts.

 

BASICS 

Name: Boots, bike, saw, tools....

Category:  Mountaineering, Recreation, Equipment .......

Summary:  Describe the item (overview, compatibility, best use etc.). 

Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).

Brand:  Quick help

Model:  Quick help

Size:  Mostly for gear and boots

Category:  Construction, Equipment, Mountaineering etc.

Delivery Available:  If you offer delivery,  → check box. 

Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).

Delivery fee covers Drop off and Pick up of item from delivered location.   

Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.

Delivery radius: How far can you deliver?

Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).

Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).

Pick Up Notice:   Time needed to prepare item.  If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.

Request Type: 

REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.

ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.

Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.

Upload the product Operations Manual (PDF), if available.

 

LOCATION

Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.

 

PHOTOS

Upload relevant pics from Camera or Gallery.

 

DISCOUNTS/SECURITY DEPOSIT

Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.

If you require a security deposit, enter amount

 

TAXES

Sales Tax is calculated automatically based on the location of the item.

You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.

 

PROMOTION

Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 

 

CUSTOMIZE

Click pull up table.  This info is visible in the item listing description to all users.

Customize what you want

NOTE: The info you enter here will delete and supersede the info entered in BASICS

 

SUBMIT YOUR LISTING

It will appear in MY LISTINGS for future editing.

 

GETTING PAID

rentCraze® partners with STRIPE for PAYOUT payments.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.

Option 1: When you finish listing your first item, go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account.  Payment is released 24 hrs. after member returns item.   It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account.  

Option 2: Go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want your payout mailed by check to your profile address.  Payment is mailed 24 hrs after renter returns item. 

 

EDITING YOUR LISTING

→MY LISTINGS and make your changes.  For ease, you can also make changes to your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forgrt to SAVE your changes.

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How do I edit my listing?

Click on →MY LISTINGS and make your changes.  For ease, you can also make changes to your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forget to SAVE your changes.

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general

About us

Have your rake and rent it too®

With the planet in mind, we reduce our environmental footprint by rentCrazing what we already own. Together, we build stronger communities with shared circular economies by keeping quality items in circulation. Here your possessions pay for your passions®. Sign up using your Google, Facebook or email account. Tell us about yourself. Pick your item with a click. List your items with a click.  You can have your payout mailed to you by check.  Alternatively, use your existing STRIPE account, or sign up for a STRIPE payout account in the App or at rentCraze.com

Was this helpful?

Money matters

  • GETTING PAID

  • rentCraze® partners with STRIPE for PAYOUT payments.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
    • Option 1: When you finish listing your first item, go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account.  Payment is released 24 hrs. after member returns item.   It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account.  
    • Option 2: Go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want your payout mailed by check to your profile address.  Payment is mailed 24 hrs after renter returns item. 
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How can I delete my account?

Rentcraze - Account Deletion Policy

 

Facebook Data Deletion Instructions

RentCraze does not save your Facebook personal data on its server.
However, according to Facebook policy, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL.

1. Go to your Facebook Account’s Setting & Privacy. Click “Settings”

2. Look for “Apps and Websites” and you will see all of the apps and websites you linked with your Facebook account.

3. Search and Click “rentCraze” in the search bar.

4. Scroll and click “Remove”.

5. Congratulations, you have successfully removed your app activities and data from rentCraze.

How can you delete the data we collect from you? 

You have the right to request access to the personal information we collect from you, change that information, or delete it.  Post login, other than your email, you can update all the information in your account  To request the deletion of your personal information or account related data, please log into the rentcraze.com site and proceed to Dashboard/Profile/Delete Account, https://rentcraze.com/users/delete account and follow the directions.  If you have any questions regarding the deletion, please contact us at contact@rentcraze.com. All account data, post clearing all your liabilities may be deleted.  All your previous records will be removed from the rentCraze server and no data is recoverable once deleted from the admin end.  If you have any pending or current Requestss, you will have to wait for the completion of these requests to delete your account.

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What is Service fee?

We have to keep the wheels turning.  This fees covers all of rentCraze's expenses.  

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How do I create an account?

Click the "Sign Up" button at the top right of the page. You can register using your email address or social media accounts. Fill in your details, verify your email, and you're ready to start using RentCraze!
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payments

How do payments work?

We support multiple payment methods including credit/debit cards, bank transfers, and digital wallets. Rent payments can be automated with recurring payments, and all transactions are secure and encrypted.
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Is my payment information secure?

Absolutely! We use bank-level encryption and comply with PCI DSS standards. Your payment information is never stored on our servers and all transactions are processed through secure payment gateways.
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safety

How do you verify listings?

All property listings go through a verification process. We verify property ownership, check photos for authenticity, and monitor for suspicious activity. Verified listings are marked with a trust badge.
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What if I encounter a scam?

Report any suspicious activity immediately through our reporting system. Never send money outside the platform, and be wary of deals that seem too good to be true. Our support team investigates all reports promptly.
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How is my personal information protected?

We take privacy seriously. Your personal information is encrypted, never sold to third parties, and used only for facilitating rental transactions. You can review our Privacy Policy for complete details.
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support

How do I contact customer support?

You can reach our support team via email at support@rentcraze.com, through live chat (available 9 AM - 6 PM), or by submitting a support ticket through your account dashboard. We typically respond within 24 hours.
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What if I forgot my password?

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.
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Can I delete my account?

Yes, you can delete your account from your account settings. Note that this action is permanent and will remove all your data. Active rental agreements must be completed before account deletion.
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renters

Can I have it delivered?

Q.  Is DELIVERY available?

A.  Look for DELIVERABLE  in Item details. 

 

Q.  What does delivery cover?

A.  Drop off at your location and Pick Up from drop off site.

 

Q.  What is DELIVERY NOTICE?

A. The minimum notice (hours) the Lister requires to ensure timely delivery to the farthest distance specified in the listing. The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am. Lister has 2 hrs delivery notice in details.  The next available slot will be after 10:50am.

 

Q. What is TIME NEEDED TO PREPARE ITEM/ PICKUP NOTICE?

A. The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc).  The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice.  The next available slot will be after 9:50am.

 

Q.  What is the Delivery zone?

A.  Deliver zone is radius based.  The lister can decliine the booking if the delivery address is within the zone but across a waterway or some other obstacle.  It's the lister's discretion.  Lower the Carbon footprint and support LOCAL listings.  Rent as close to your destination as possible.

 

Q.  Can I have it delivered to my current location?

A.   Change the DEFAULT Delivery address to reflect the applicable delivery address.

 

Q.  Is Delivery fee subject to Sales Tax?

A.  Yes

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How do I find stuff?

  • Why, What, where, when® concept.  
  • By Item: If you are looking for a specific item. Select an item from the pop up results. 
  • By Category: if you have a general idea of what's out there
  • Filters:  Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
  • Delivery:  If you are searching for items that offer delivery, check box.  Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
  • Pick Up Notice applicable:  This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am).  The system will guide you.
  • Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items. 
  • Discounts:  Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs.  Discounts applied are listed in the Price Table.
  • Promotions:  Displayed on the item picture links as a banner.  This discount, if offered, is displayed as a percentage in the Price Table. Ask



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Early Return Request Procedure

Procedure

Go to your DASHBOARD, Manage Request and proceed to the detailed worksheet.  Click on the REQUEST EARLY RETURN and start the process.  To see a detailed explanation, click on the VIEW DAY-WISE CALCULATIONS AND POLICY DETAILS.    Pick a reason from the selection and check all the boxes stating that you have read the policies. Click CONFIRM RETURN.  Your STATUS will reflect the change stating that the LISTER has been notified.  If the lister agrees, they will mark the item as RETURNED or give you their lister OTP when they have possession of the item.  The support status will notify you that the item has been returned.  The SUPPORT GROUP will be notified of all the proceedings as they progress.  REFRESH the LATEST STATUS button after each submisssion to be current.

I understand and agree to the following:

 

 

 Standard Global Cancellation Policy
 
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
 
Detailed Day-wise Charges & Refunds
Day Date Start Time  Status Time Until next rental start/Day  Base Rental Amount Policy %  Total Charge Amount Refund Amount
Day 1 2025-12-17 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 2 2025-12-18 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 3 2025-12-19 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 4 2025-12-20 8:51PM Early Return Used Already used $5.00 100% $7.01 $0.00
Day 5 2025-12-21 11:00 AM Unused 14h 9m $5.00 80% $5.60 $1.41
Day 6 2025-12-22 11:00 AM Unused 1d 14h $10.00 75% $9.05 $3.02
Total: $57.69 $14.41
 Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
 Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
 

Early Return Charges

Cancellation breakdown & refund calculation

 

Total paid: $72.10 

Total Charged after EARLY RETURN: $57.69 
 
Total Refund Amount

 $14.41

 

 
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Early Return Procedure

Procedure

Go to your DASHBOARD, Manage Request and proceed to the detailed worksheet.  Click on the REQUEST EARLY RETURN and start the process.  To see a detailed explanation, click on the VIEW DAY-WISE CALCULATIONS AND POLICY DETAILS.    Pick a reason from the selection and check all the boxes stating that you have read the policies. Click CONFIRM RETURN.  Your STATUS will reflect the change stating that the LISTER has been notified.  If the lister agrees, they will mark the item as RETURNED or give you their lister OTP when they have possession of the item.  The support status will notify you that the item has been returned.  The SUPPORT GROUP will be notified of all the proceedings as they progress.  REFRESH the LATEST STATUS button after each submisssion to be current.

I understand and agree to the following:

 

 

 Standard Global Cancellation Policy
 
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
 
Detailed Day-wise Charges & Refunds
Day Date Start Time  Status Time Until next rental start/Day  Base Rental Amount Policy %  Total Charge Amount Refund Amount
Day 1 2025-12-17 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 2 2025-12-18 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 3 2025-12-19 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 4 2025-12-20 8:51PM Early Return Used Already used $5.00 100% $7.01 $0.00
Day 5 2025-12-21 11:00 AM Unused 14h 9m $5.00 80% $5.60 $1.41
Day 6 2025-12-22 11:00 AM Unused 1d 14h $10.00 75% $9.05 $3.02
Total: $57.69 $14.41
 Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
 Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
 

Early Return Charges

Cancellation breakdown & refund calculation

 

Total paid: $72.10 

Total Charged after EARLY RETURN: $57.69 
 
Total Refund Amount

 $14.41

 

 
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Early return

Early Return Cancellation Policy

Clear and transparent cancellation terms to protect both Renters and Listers

24/7 Support Fair & Transparent Renter Protection
Platform Default Policy

Standard cancellation terms apply to this listing

 

Standard Cancellation Policy

Platform Default Settings
 

 How early return works

Go to your REQUESTS SENT, click on the Request ID of the Request of concern.  Scroll to the EARLY RETURN option and follow the prompts. At one point, the system will ask you to enter the OTP provided by the lister showing that you have returned the item to the lister.  Only then, will the system proceed to process the refund.

Current Rental Information
Pickup/Delivery Date: 2025-11-04 8am
Original Return Date: 2025-11-10 8am
Rental Period: 2025-11-04 8 am to 2025-11-10 8am
Status: Active Rental
Cancel Time: 9:00pm 2025-11-05 ( 2nd day of rental)
 Early Return Charges Breakdown

Total Paid: $74.46

Days Used: 2 of 6 days

Daily Rate: $12.41

Your Refund: $21.72

Days Remaining: 4 days

Refund Percentage: 29.2%

 Day-to-Day Calculation
 Charges applied per global policy. Total of 2 days used, 4 days with Early Return Cancellation policy charges.
Day   Total Base Amount Policy % Charge Applied Refund
Nov 4, 8am Pickup Day 1 of rental $12.41 Used  -$12.41 N/A

Nov 5, 9pm              Early Return initiated

 Day 2 of rental $12.41 Used -$12.41 N/A
Nov 6, 12.01am  

Start of Day 3 of rental

1st day in terms of Early return cancellation

 $12.41 75% / (1-3 days) -$  9.31 $3.11
Nov 7, 12.01am 

Start of Day 4 of rental

2nd day in terms of Early return cancellation

 $12.41 50% / (4-6 days) -$  6.21 $6.21
Nov 8, 12.01am 

Start of Day 5 of rental

3rd day in terms of Early return cancellation

 $12.41 50% / (4-6 days) -$  6.21 $6.21
Nov 9, 12.01am 

Start of Day 6 of rental

4th day in terms of Early return cancellation

 $12.41 50% / (4-6 days) -$  6.21 $6.21
Nov 10, 8am, Original return time          
 
 NOTE:  In terms of Early return, the day begins at 12:01am. If an Early return is initiated after 12:01am, full charge will apply to that day.
 
 
Calculation Logic:
  • Total: $74.46 for 6 days
  • Daily rate: $12.41 (excluding delivery)
  • Used 2 days: $24.82 (today inclusive, full charge)
  • Remaining 4 days: Day-by-day policy charges (avg 56.3%) = $27.92
  • Delivery fee: $0.00 (non-refundable)
  • Total charges: $52.74
  • Refund: $74.46 - $52.74 = $21.72
 Usage Summary

Days Used: 2 days

Amount: $24.82 (full charge)

Days Remaining: 4 days

Refer to global policy for charges

 Renter will be refunded: $21.72
 

 

Standard Cancellation Policy

Platform Default Settings

More than 14 days (>336+ hours) from 12:01am Pickup/Delivery Date
Charge: 5% of request amount
Refund: 95%
7-14 days (>168 to 336 hours) from 12:01am Pickup/Delivery Date
Charge: 25% of request amount
Refund: 75%
3-6 days(>72 to 168 hours) from 12:01am Pickup/Delivery Date
Charge: 50% of request amount
Refund: 50%
1-2 days (>24 to 72 hours) from 12:01am Pickup/Delivery Date
Charge: 75% of request amount
Refund: 25%
12-24 hours (>12 to 24 hours) from 12:01am Pickup/Delivery Date
Charge: 80% of request amount
Refund: 20%
Less than 12 hours (Less than 12 hours) from 12:01am Pickup/Delivery Date
Charge: 90% of request amount
Refund: 10%
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