Help Center

Find answers to your questions about RentCraze

39
Questions Answered
7
Categories
10K+
Happy Users
24/7
Support Available
All Topics General Landlords Listers Payments Renters Safety Support

Most Popular Questions

How do you verify listings? TRENDING

All property listings go through a verification process. We verify property ownership, check photos for authenticity, and monitor for suspicious activity. Verified listings are marked with a trust badge.
Was this helpful?

How do payments work? TRENDING

We support multiple payment methods including credit/debit cards, bank transfers, and digital wallets. Rent payments can be automated with recurring payments, and all transactions are secure and encrypted.
Was this helpful?

How do payments work? TRENDING

We support multiple payment methods including credit/debit cards, bank transfers, and digital wallets. Rent payments can be automated with recurring payments, and all transactions are secure and encrypted.
Was this helpful?

How do I list my stuff? TRENDING

Sign up for an account, click "List Property", and fill in the item details including location, price, photos and description. You can choose from different listing packages based on your needs.

Was this helpful?

How much does it cost to list? TRENDING

We offer flexible pricing plans starting from basic free listings to premium packages with enhanced features. Premium plans include featured placement, professional photography support, and priority customer service. Check our pricing page for more information

Was this helpful?

Listers

How do I list my stuff?

Sign up for an account, click "List Property", and fill in the item details including location, price, photos and description. You can choose from different listing packages based on your needs.

Was this helpful?

How much does it cost to list?

We offer flexible pricing plans starting from basic free listings to premium packages with enhanced features. Premium plans include featured placement, professional photography support, and priority customer service. Check our pricing page for more information

Was this helpful?

payments

How do payments work?

We support multiple payment methods including credit/debit cards, bank transfers, and digital wallets. Rent payments can be automated with recurring payments, and all transactions are secure and encrypted.
Was this helpful?

How do payments work?

We support multiple payment methods including credit/debit cards, bank transfers, and digital wallets. Rent payments can be automated with recurring payments, and all transactions are secure and encrypted.
Was this helpful?

Is my payment information secure?

Absolutely! We use bank-level encryption and comply with PCI DSS standards. Your payment information is never stored on our servers and all transactions are processed through secure payment gateways.
Was this helpful?

Is my payment information secure?

Absolutely! We use bank-level encryption and comply with PCI DSS standards. Your payment information is never stored on our servers and all transactions are processed through secure payment gateways.
Was this helpful?

What are the service fees?

Service fees vary based on the transaction type and subscription plan. Renters typically pay a small processing fee on rent payments, while landlords pay subscription fees for listing services. All fees are clearly disclosed before any transaction.
Was this helpful?

What are the service fees?

Service fees vary based on the transaction type and subscription plan. Renters typically pay a small processing fee on rent payments, while landlords pay subscription fees for listing services. All fees are clearly disclosed before any transaction.
Was this helpful?

support

How do I contact customer support?

You can reach our support team via email at support@rentcraze.com, through live chat (available 9 AM - 6 PM), or by submitting a support ticket through your account dashboard. We typically respond within 24 hours.
Was this helpful?

How do I contact customer support?

You can reach our support team via email at support@rentcraze.com, through live chat (available 9 AM - 6 PM), or by submitting a support ticket through your account dashboard. We typically respond within 24 hours.
Was this helpful?

What if I forgot my password?

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.
Was this helpful?

What if I forgot my password?

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.
Was this helpful?

Can I delete my account?

Yes, you can delete your account from your account settings. Note that this action is permanent and will remove all your data. Active rental agreements must be completed before account deletion.
Was this helpful?

Can I delete my account?

Yes, you can delete your account from your account settings. Note that this action is permanent and will remove all your data. Active rental agreements must be completed before account deletion.
Was this helpful?

safety

How do you verify listings?

All property listings go through a verification process. We verify property ownership, check photos for authenticity, and monitor for suspicious activity. Verified listings are marked with a trust badge.
Was this helpful?

How do you verify listings?

All property listings go through a verification process. We verify property ownership, check photos for authenticity, and monitor for suspicious activity. Verified listings are marked with a trust badge.
Was this helpful?

What if I encounter a scam?

Report any suspicious activity immediately through our reporting system. Never send money outside the platform, and be wary of deals that seem too good to be true. Our support team investigates all reports promptly.
Was this helpful?

What if I encounter a scam?

Report any suspicious activity immediately through our reporting system. Never send money outside the platform, and be wary of deals that seem too good to be true. Our support team investigates all reports promptly.
Was this helpful?

How is my personal information protected?

We take privacy seriously. Your personal information is encrypted, never sold to third parties, and used only for facilitating rental transactions. You can review our Privacy Policy for complete details.
Was this helpful?

How is my personal information protected?

We take privacy seriously. Your personal information is encrypted, never sold to third parties, and used only for facilitating rental transactions. You can review our Privacy Policy for complete details.
Was this helpful?

general

What is rentCraze?

RentCraze is a comprehensive online platform that connects listers with renters. We make it easy to list and manage the entire process from start to finish.

Was this helpful?

About us

Have your rake and rent it too®

With the planet in mind, we reduce our environmental footprint by rentCrazing what we already own. Together, we build stronger communities with shared circular economies by keeping quality items in circulation. Here your possessions pay for your passions®. Sign up using your Google, Facebook or email account. Tell us about yourself. Pick your item with a click. List your items with a click.  You can have your payout mailed to you by check.  Alternatively, use your existing STRIPE account, or sign up for a STRIPE payout account in the App or at rentCraze.com

Was this helpful?

Is RentCraze free to use?

Creating an account and browsing listings is completely free. We offer various pricing plans for landlords who want to list properties, with features ranging from basic listings to premium packages with enhanced visibility.
Was this helpful?

Is RentCraze free to use?

Creating an account and browsing listings is completely free. We offer various pricing plans for landlords who want to list properties, with features ranging from basic listings to premium packages with enhanced visibility.
Was this helpful?

How do I create an account?

Click the "Sign Up" button at the top right of the page. You can register using your email address or social media accounts. Fill in your details, verify your email, and you're ready to start using RentCraze!
Was this helpful?

How do I create an account?

Click the "Sign Up" button at the top right of the page. You can register using your email address or social media accounts. Fill in your details, verify your email, and you're ready to start using RentCraze!
Was this helpful?

renters

How do I search for properties?

Use our advanced search filters to find properties by location, price range, property type, number of bedrooms, amenities, and more. You can also save your favorite searches and get alerts when new matching properties are listed.
Was this helpful?

Can I have it delivered?

Q.  Is DELIVERY available?

A.  Look for DELIVERABLE  in Item details. 

 

Q.  What does delivery cover?

A.  Drop off at your location and Pick Up from drop off site.

 

Q.  What is DELIVERY NOTICE?

A. The minimum notice (hours) the Lister requires to ensure timely delivery to the farthest distance specified in the listing. The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am. Lister has 2 hrs delivery notice in details.  The next available slot will be after 10:50am.

 

Q. What is TIME NEEDED TO PREPARE ITEM/ PICKUP NOTICE?

A. The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc).  The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice.  The next available slot will be after 9:50am.

 

Q.  What is the Delivery zone?

A.  Deliver zone is radius based.  The lister can decliine the booking if the delivery address is within the zone but across a waterway or some other obstacle.  It's the lister's discretion.  Lower the Carbon footprint and support LOCAL listings.  Rent as close to your destination as possible.

 

Q.  Can I have it delivered to my current location?

A.   Change the DEFAULT Delivery address to reflect the applicable delivery address.

 

Q.  Is Delivery fee subject to Sales Tax?

A.  Yes

Was this helpful?

How do I find stuff?

  • Why, What, where, when® concept.  
  • By Item: If you are looking for a specific item. Select an item from the pop up results. 
  • By Category: if you have a general idea of what's out there
  • Filters:  Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
  • Delivery:  If you are searching for items that offer delivery, check box.  Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
  • Pick Up Notice applicable:  This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am).  The system will guide you.
  • Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items. 
  • Discounts:  Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs.  Discounts applied are listed in the Price Table.
  • Promotions:  Displayed on the item picture links as a banner.  This discount, if offered, is displayed as a percentage in the Price Table. Ask



Was this helpful?

How do I contact a landlord?

Once you find a property you're interested in, click the "Contact Owner" button on the listing page. You can send a message directly through our platform, and the landlord will receive your inquiry.
Was this helpful?

Can I schedule property viewings?

Yes! Many listings have a "Schedule Viewing" option. You can request specific dates and times, and the landlord will confirm availability. Some properties also offer virtual tours.
Was this helpful?

Can I schedule property viewings?

Yes! Many listings have a "Schedule Viewing" option. You can request specific dates and times, and the landlord will confirm availability. Some properties also offer virtual tours.
Was this helpful?

How do I rent an item?

After viewing a property, you can submit a rental application through our platform. You'll need to provide personal information, employment details, and references. Some landlords may also request a credit check.

Was this helpful?

How do I apply for a rental property?

After viewing a property, you can submit a rental application through our platform. You'll need to provide personal information, employment details, and references. Some landlords may also request a credit check.
Was this helpful?

landlords

How much does it cost to list a property?

We offer flexible pricing plans starting from basic free listings to premium packages with enhanced features. Premium plans include featured placement, professional photography support, and priority customer service. Check our pricing page for details.
Was this helpful?

How do I screen potential tenants?

Our platform provides tenant screening tools including credit checks, employment verification, and reference checks. You can review applications, communicate with applicants, and make informed decisions.
Was this helpful?

How do I screen potential tenants?

Our platform provides tenant screening tools including credit checks, employment verification, and reference checks. You can review applications, communicate with applicants, and make informed decisions.
Was this helpful?

Can I manage multiple properties?

Yes! Our dashboard allows you to manage multiple properties from one account. You can track inquiries, applications, maintenance requests, and rent payments for all your properties in one place.
Was this helpful?

Can I manage multiple properties?

Yes! Our dashboard allows you to manage multiple properties from one account. You can track inquiries, applications, maintenance requests, and rent payments for all your properties in one place.
Was this helpful?

Still Have Questions?

Our support team is here to help you 24/7. Get in touch with us anytime.

Contact Support Back to Home