Simplified 

Home screen

• Where: where you be?
• Find stuff: what?
• Categories: For projects
• Cities

Pick an Item →

Item detail Page

• Price
• Security Deposit: Refundable
• Weekend pricing - If different
• Deliverable: Radius from where you want it.  Enter your address on next screen, click delivery, we will figure it out
• Delivery Notice:Time needed to get it to you from the time of your request. 
• Delivery Fee: Includes Drop off and pickup. 
• Pick up notice: Get it off the shelf, test.
• Customized info:  The big plan.  Best for you.
• PDF Manual:  Operator manual (if available)

Is this what you need? YES

NEXT

• Dates:  Select
• Pickup: It will be ready at the pickup time. You will get the active address in your Requests/Sent/Request #
• Delivery: It will be at your Current Delivery address (from Profile) and in your Requests/Sent/Request # for confirmation.
• Deliver here: Change delivery address if you want it delivered to a worksite.
• Check the cost
• Listers Cancellation policy:  Dynamic policy set by lister for this item.
• Lister has ( ) hrs to respond: Lister's designated response time or request expires.

You want this!

• Verify:  Read the agreement, agree, verify & check box. ✅

Now it all gets managed thru the home screen  → REQUESTS →  sent →  request # → manage request

🔔NOTIFICATIONS →  also lead you to the Request # details or Request list.

Request Status scenarios:

• PENDING → CANCELED  or DECLINED by lister or renter
• PENDING → ACCEPTED → CANCELED by lister or renter
• PENDING → ACCEPTED → ONGOING → INITIATED RETURN → EARLY RETURN
• PENDING → ACCEPTED → ONGOING → COMPLETE

• REQUESTS → Request list → REFRESH ↻→ SENT → Request # for current status NOTE:  REFRESH ↻ Request page for latest status, location map, CHAT with lister, Contact support & MANAGE REQUEST.

• REQUESTS → Request → SENT → REFRESH ↻ → Request # / MANAGE REQUEST → details for your pickup OTP, return OTP, Cancellations, Early Returns. NOTE:  REFRESH ↻ Request page for latest status
• Pickup/Delivery OTP: Request # → MANAGE REQUEST details.  Give this OTP to the lister or enter it in your interface when you have the item in your possession.

• Return OTP: Request # → MANAGE REQUEST details. Get OTP from the lister when the item is back in the lister's possession.

• Support log:  Account → Support log. Dialog after you have contacted support
• Cancellations & Early returns: MANAGE REQUEST & follow the prompts
• Review:  How did it go?

Listing Simplified

Home screen →  ⊕ List stuff

• Basics: Name, Summary, Price, Brand, Model, Size, Category, Delivery (available / notice / radius / fee, Time slots, Prep time, Review/Instant 
• Location
• Photos
• Discounts/Security Deposit, Weekend / Weekly / Monthly rates
• Promotional periods
• Customize everything: Availabilty, time slots, price... 
• Status: MY LISTINGS → Default is ACTIVE 🟩.  To make it INACTIVE ⬛

SUBMIT

Listing is now  ACTIVE 🟩.  To make it INACTIVE ⬛ , go thru  ⩴ MY LISTINGS

Cancellation Policy setup

If you don't do anything: Default global policy will apply to all your listings (view in Cancellation policies)

Make your own:  Account → Cancellation Policies → Menu icon → Create New

• Create New: Account → Cancellation Policies → Top RH ⩸ icon → Create New ( Lister-All items or Addon-Specific item)
• Preferences: Auto cancellation / Set expire period and Ideal Response Time window.
• Viewing/Tweak: Account → Cancellation Policies → [All]  [Lister]  [Addon] → Edit → SAVE

Now it all gets managed thru the home screen  → REQUESTS [received]

🔔 NOTIFICATIONS →  also lead you to the Request # details or Request log.

Request Status scenarios:

• PENDING → CANCELED by renter before you accepted or you DECLINED 
• PENDING → ACCEPTED ✅→ CANCELED (by you or renter)
• PENDING → ACCEPTED ✅→ ONGOING → EARLY RETURN
• PENDING → ACCEPTED ✅→ ONGOING → COMPLETE

NOTE:  Please REFRESH  ↻ Request list when viewing latest status.

• REQUESTS → Request list → REFRESH  ↻→ RECEIVED → Request # for current status.   NOTE:  REFRESH  ↻ Request page for latest status, location map, CHAT with lister, Contact support & Manage request.

• REQUESTS → Request → RECEIVED → REFRESH ↻→ Request # / Manage request → details for your drop off OTP, return OTP, Cancellations, Early Return requests. NOTE:  REFRESH ↻ Request page for latest status
• Pickup/Delivery OTP: Request # → Manage request.  Get this OTP from the renter when you give them the item.
• Cancellations & Early returns: Manage request  & follow the prompts.
• Cancel after accepted: Manage request  →  Lister Cancel Info  Submit request
• Early Return:  After you receive the INITIATED RETURN notification,  decide if you want to accept/Cancel(decline).  Re-open up the dates thru My Listing / CUSTOMIZE.

• Return OTP: Request # → Manage request - details. Give your return OTP to the renter or verify thru PROCEED with Return  in your interface when the item is back in your possession. Do not give the return OTP or Proceed with Return  if the item is damaged. Contact support thru your Request# interface.

• Support log:  Account → Support log → Request# for dialog after you have contacted support to view / Add / Respond.
• Review:  What do you think?

Have your rake and rent it too®

With the planet in mind, we reduce our environmental footprint by rentCrazing what we already own. Together, we build stronger communities with shared circular economies by keeping quality items in circulation. Here your possessions pay for your passions®. Sign up using your Google, Facebook or email account. Tell us about yourself. Pick your item with a click. List your items with a click.  You can have your payout mailed to you by check.  Alternatively, use your existing STRIPE account, or sign up for a STRIPE payout account in the App or at rentCraze.com

RentCraze is a peer-to-peer rental marketplace where people can rent items from others or list their own items for rent. The platform is designed around the idea of a circular economy.  Buy the best and rent it out easily.

How RentCraze works

1. Create an account
   • Sign up through the RentCraze website or mobile app.
   • Set up your profile and location.
2. Browse or search for items
   • Search by item type, date, brand, model, size, price, and location.
   • Examples include tools, recreational, camping gear, gardening equipment, and other items listed by local users.
   • Operator manuals are available for most items.
3. Request a rental
   • Choose the item and rental period.
   • Send a request to the owner.
   • Some listings may offer delivery options.
4. Communicate with each other
   • RentCraze provides in-platform messaging so renters and owners can discuss pickup, delivery, availability, and any special requirements.
5. Use and return the item
   • After approval, the renter picks up or has the item delivered for the agreed period and then returns it according to the arrangement.
6. Earn money by listing your own items
   • If you own equipment, tools, bikes, camping gear, or similar items, you can create a listing with photos, pricing, and availability.
   • Other users can then rent your items and Have Your Possessions Pay For Your Passions.

After a Request is Accepted accepted, the RENTER will receive an OTP in the manage request module.   When the renter physically receives the item, they will give this OTP to the Lister.   Alternatively, the renter can Verify Pickup using their own OTP on their own device if the lister's device is not handy.   The REQUEST status will change from Accepted to Ongoing.  This ensures that the lister is giving the item to the the person that made that particular request

The LISTER will receive a return OTP.  The renter will get this OTP from the LISTER when they return the item.  Alternatively, the lister can use  the Manage request / Proceed with Return. The Request status will change to Completed.   

On the WEB - REQUESTS/ SENT/  Request # - OTP column or  Request Details - OTP

NOTE:  If the item is damaged or otherwise compromised, CONTACT SUPPORT through the Request # immediately. Let the Admin know that you have returned the item but the lister has a dispute. Take pictures for proof of alleged damage. You can now view/add/respond to your dispute in the Account / Support log / Request #.  In this case, the lister will not give you a RETURN OTP.  

The lister may require a security deposit from the renter.  This amount is held but not taxed.  When the renter returns the item, the lister verifies the condition. If all goes well, the deposit is released to the renter after the completion of the request.  If the lister considers the item damaged or compromised, they will Contact Support thru the Request #.  The admin is now aware that the item is now in the lister's possession. The lister may have possession of the item but the request is not considered Completed as the lister has not given his return OTP to the renter.   The security deposit will be held until a consensus between the lister and renter is reached.  After the consensus, the agreed upon amount will be released.

RentCraze is a peer-to-peer rental marketplace where people can rent items from others or list their own items for rent. The platform is designed around the idea of a circular economy.  Buy the best and rent it out easily.

How RentCraze works

1. Create an account
   • Sign up through the RentCraze website or mobile app.
   • Set up your profile and location.
2. Browse or search for items
   • Search by item type, date, brand, model, size, price, and location.
   • Examples include tools, recreational, camping gear, gardening equipment, and other items listed by local users.
   • Operator manuals are available for most items.
3. Request a rental
   • Choose the item and rental period.
   • Send a request to the owner.
   • Some listings may offer delivery options.
4. Communicate with each other
   • RentCraze provides in-platform messaging so renters and owners can discuss pickup, delivery, availability, and any special requirements.
5. Use and return the item
   • After approval, the renter picks up or has the item delivered for the agreed period and then returns it according to the arrangement.
6. Earn money by listing your own items
   • If you own equipment, tools, bikes, camping gear, or similar items, you can create a listing with photos, pricing, and availability.
   • Other users can then rent your items and Have Your Possessions Pay For Your Passions.

Have your rake and rent it too®

With the planet in mind, we reduce our environmental footprint by rentCrazing what we already own. Together, we build stronger communities with shared circular economies by keeping quality items in circulation. Here your possessions pay for your passions®. Sign up using your Google, Facebook or email account. Tell us about yourself. Pick your item with a click. List your items with a click.  You can have your payout mailed to you by check.  Alternatively, use your existing STRIPE account, or sign up for a STRIPE payout account in the App or at rentCraze.com

• GETTING PAID

• rentCraze® partners with STRIPE for PAYOUT payments.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
  • Option 1: When you finish listing your first item, go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account.  Payment is released 24 hrs. after member returns item.   It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account.  
  • Option 2: Go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want your payout mailed by check to your profile address.  Payment is mailed 24 hrs after renter returns item. 

Rentcraze - Account Deletion Policy

Facebook Data Deletion Instructions

RentCraze does not save your Facebook personal data on its server.
However, according to Facebook policy, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL.

1. Go to your Facebook Account’s Setting & Privacy. Click “Settings”

2. Look for “Apps and Websites” and you will see all of the apps and websites you linked with your Facebook account.

3. Search and Click “rentCraze” in the search bar.

4. Scroll and click “Remove”.

5. Congratulations, you have successfully removed your app activities and data from rentCraze.

How can you delete the data we collect from you? 

You have the right to request access to the personal information we collect from you, change that information, or delete it.  Post login, other than your email, you can update all the information in your account  To request the deletion of your personal information or account related data, please log into the rentcraze.com site and proceed to Dashboard/Profile/Delete Account, https://rentcraze.com/users/delete account and follow the directions.  If you have any questions regarding the deletion, please contact us at contact@rentcraze.com. All account data, post clearing all your liabilities may be deleted.  All your previous records will be removed from the rentCraze server and no data is recoverable once deleted from the admin end.  If you have any pending or current Requestss, you will have to wait for the completion of these requests to delete your account.

We have to keep the wheels turning.  This fees covers all of rentCraze's expenses.  

Listing Simplified

Home screen →  ⊕ List stuff

• Basics: Name, Summary, Price, Brand, Model, Size, Category, Delivery (available / notice / radius / fee, Time slots, Prep time, Review/Instant 
• Location
• Photos
• Discounts/Security Deposit, Weekend / Weekly / Monthly rates
• Promotional periods
• Customize everything: Availabilty, time slots, price... 
• Status: MY LISTINGS → Default is ACTIVE 🟩.  To make it INACTIVE ⬛

SUBMIT

Listing is now  ACTIVE 🟩.  To make it INACTIVE ⬛ , go thru  ⩴ MY LISTINGS

Cancellation Policy setup

If you don't do anything: Default global policy will apply to all your listings (view in Cancellation policies)

Make your own:  Account → Cancellation Policies → Menu icon → Create New

• Create New: Account → Cancellation Policies → Top RH ⩸ icon → Create New ( Lister-All items or Addon-Specific item)
• Preferences: Auto cancellation / Set expire period and Ideal Response Time window.
• Viewing/Tweak: Account → Cancellation Policies → [All]  [Lister]  [Addon] → Edit → SAVE

Now it all gets managed thru the home screen  → REQUESTS [received]

🔔 NOTIFICATIONS →  also lead you to the Request # details or Request log.

Request Status scenarios:

• PENDING → CANCELED by renter before you accepted or you DECLINED 
• PENDING → ACCEPTED ✅→ CANCELED (by you or renter)
• PENDING → ACCEPTED ✅→ ONGOING → EARLY RETURN
• PENDING → ACCEPTED ✅→ ONGOING → COMPLETE

NOTE:  Please REFRESH  ↻ Request list when viewing latest status.

• REQUESTS → Request list → REFRESH  ↻→ RECEIVED → Request # for current status.   NOTE:  REFRESH  ↻ Request page for latest status, location map, CHAT with lister, Contact support & Manage request.

• REQUESTS → Request → RECEIVED → REFRESH ↻→ Request # / Manage request → details for your drop off OTP, return OTP, Cancellations, Early Return requests. NOTE:  REFRESH ↻ Request page for latest status
• Pickup/Delivery OTP: Request # → Manage request.  Get this OTP from the renter when you give them the item.
• Cancellations & Early returns: Manage request  & follow the prompts.
• Cancel after accepted: Manage request  →  Lister Cancel Info  Submit request
• Early Return:  After you receive the INITIATED RETURN notification,  decide if you want to accept/Cancel(decline).  Re-open up the dates thru My Listing / CUSTOMIZE.

• Return OTP: Request # → Manage request - details. Give your return OTP to the renter or verify thru PROCEED with Return  in your interface when the item is back in your possession. Do not give the return OTP or Proceed with Return  if the item is damaged. Contact support thru your Request# interface.

• Support log:  Account → Support log → Request# for dialog after you have contacted support to view / Add / Respond.
• Review:  What do you think?

LISTING

BASICS

LOCATION 

PHOTOS 

DISCOUNTS/SECURITY DEPOSIT

TAXES

PROMOTION

CUSTOMIZE 

SUBMIT YOUR LISTING

CANCELLATION POLICY SET UP

ACTIVE RESPONSE HOURS

EXPIRATION TIME/FREE CANCELLATION TIME

GETTING PAID 

EDITING YOUR LISTING

NOTIFICATION 

COMMUNICATION

CANCELLATION-L 

EARLY RETURN R

REQUEST EXPIRED 

SECURITY DEPOSIT

DELIVERY-L 

REVIEWS by LISTER

• Log in →  LIST STUFF and follow the prompts.

BASICS 

• Name: Boots, bike, saw, tools....
• Category:  Mountaineering, Recreation, Equipment .......
• Summary:  Describe the item (overview, compatibility, best use etc.). 
• Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).
• Brand:  Quick help
• Model:  Quick help
• Size:  Mostly for gear and boots
• Category:  Construction, Equipment, Mountaineering etc.
• Delivery Available:  If you offer delivery,  → check box. 
• Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
• Delivery fee covers Drop off and Pick up of item from delivered location.   
• Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
• Delivery radius: How far can you deliver?
• Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).
• Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).
• Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.
• Request Type: 
  • REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
  • ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
• Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.
• Upload the product Operations Manual (PDF), if available.

LOCATION

• Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.

PHOTOS

• Upload relevant pics from Camera or Gallery.

DISCOUNTS/SECURITY DEPOSIT

• Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
• If you require a security deposit, enter amount

TAXES

• Sales Tax is calculated automatically based on the location of the item.
• You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.

PROMOTION

• Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 

CUSTOMIZE

• Click pull up table.  This info is visible in the item listing description to all users.
• Customize what you want
• NOTE: The info you enter here will delete and supersede the info entered in BASICS

SUBMIT YOUR LISTING

• It will appear in MY LISTINGS for future editing. 

CANCELLATION POLICY SET UP

• GLOBAL DEFAULT POLICY
• Policy has 6 tiers and is applied progressively.  The policy will be visible when the renter views the listing details.It is also visible in the REQUEST SENT/RECEIVED details. It calculates the charges based on when you cancel in relation to your request time.  The request has to be in the  ACCEPTED status to be CANCELLED.
•   CHOICES
• DEFAULT POLICY- Global Policy. Set by admin
• LISTER  LEVEL:  You can EDIT the default policy, pick templates or Create your personal policy.  Its up to you.
• STUFF LEVEL:  If you have a unique item among your other listings, you can create a policy specifically for that time.  The default policy has 6 tiers.  You can edit this policy, pick other templates that vary from strict to lax charges.  Its up to you. In your ACCOUNT/CANCELLATION POLICIES/EDIT to start editing or scroll down and create a NEW policy.  

• Creating your own policy:
  • Choose your policy level ( Lister/Specific item)
  • Name your policy
  • Describe.
  • Select a Time range
  • Set a charge percentage
  • +ADD
  • CREATE POLICY

ACTIVE RESPONSE HOURS

• If you do not respond to the request, the request will expire after 12 hrs (default GLOBAL POLICY) and the request will be voided.  If you want to change the expire time, go to ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW  and set the Free cancellation period/Expire time.  Of course, renters prefer shorter settings so they can pursue alternatives if you don't ACCEPT their request but they may make requests early if you have a longer setting.

• The platform runs 24/7 but you may have a convenient window.  Say a renter makes a request at 11pm to ensure they are first in line and you have a response window from 7AM to 6PM; the renter is aware that you may not ACCEPT until 7am.  

• You can specify your Active response time wiindow in ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW-Active response time window.

EXPIRATION TIME/FREE CANCELLATION TIME

• You can set up an auto expiration time for a request in the ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW.  This is also the time that the renter has to CANCEL their request  for free unless you accepted it first. It basically lets the renter know the latest time he can expect to hear from you.

GETTING PAID

• rentCraze® partners with STRIPE for PAYOUT payments.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
  • Option 1: When you finish listing your first item, go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account.  If you already have a STRIPE account, great.  if not follow the prompts in STRIPE setup.  Payment is released 24 hrs. after member returns item.   It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account.  
  • Option 2: Go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want your payout mailed by check to your profile address.  Payment is mailed 24 hrs after renter returns item. 

EDITING YOUR LISTING

• →MY LISTINGS and make your changes.  For ease, you can also make changes to your listing or temporarily INACTIVE your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forget to SAVE your changes.

NOTIFICATION

• When a user requests your listed item, you will get a PUSH NOTIFICATION.  Go to REQUESTS/RECEIVED to ✅ ACCEPT / ❌ DECLINE the request.  If you DECLINE, please be courteous and give the renter an explanation through the Chat box for that  REQUEST #.  If you selected INSTANT ACCEPTANCE option for your listing, you will receive a notification for your pre-accepted request.

DELIVERY/PICK UP-L

• Delivery:  If the item is to be delivered;  The Delivery address entered by the renter is displayed as a link in the REQUESTS/RECEIVED module.  Click on this link to get directions.
• Please request to see the other party's government issued photo I.D. for confirmation of identity.
• Enter the RENTER'S OTP in your REQUESTS/RECEIVED/REQUEST # /MANAGE REQUEST when you hand the item over to the renter.  This further verifies that this is the actual renter.

COMMUNICATION

• You can communicate with the renter through REQUESTS/RECEIVED/ALL chat box. If you have more than one REQUEST, select the chat box corresponding to the REQUEST. The renter will receive a notification asking them to check their REQUESTS/SENT chat box for updates.  Each REQUEST has its own dedicated chat box. 
• Communication with rentcraze rep:  You can contact the rentcraze rep thru the CONTACT SUPPORT button in your REQUESTS/RECEIVED module.  Once the rep responds to your query, the button will change to WE ARE ON IT and you will be able to chat with them.  The chats will be stored in ACCOUNT/SUPPORT LOG.

CANCELATION-L

• Cancelation: Renter has the option to cancel their REQUEST before it’s accepted by you in the REQUESTS/RECEIVED module.  The transaction will be voided.

• You cannot decline a REQUEST after it has been accepted by you.  If under extreme circumstances, you need to to Decline the REQUEST after it has been ACCEPTED by you, you need to inform the RENTER immediately through the REQUEST # page so they are not waiting for pickup/delivery.   Then, inform the SUPPORT team through the REQUEST/RECEIVED/ Request # - CONTACT SUPPORT button.   On the website, you need to do the same thru your DASHBOARD/REQUEST RECEIVED/REQUEST # to notify the renter and then go to or thru your web  DASHBOARD/REQUEST RECEIVED/REQUEST # to notify SUPPORT.  Please consult the Cancelation policy for charges that may apply.

EARLY RETURN L

• Plans change, we have to be flexible.  This is how the refund for the Early Return works.
   
  The Renter will follow the guidelines in his REQUEST #.  Renter may contact you through the chat box.  Once initiated by the Renter, you will receive an INITIATED RETURN request notice notification and the status in your MANAGE request module will change to INITIATED RETURN.  At this stage you can chat with the renter thru your REQUEST.  If you AGREE, simply have the renter drop of the stuff or if delivered, go pick it up.  The INITIATED RETURN time applies to the refund calculation which is visible in your Request # / Manage request.  Now, you can either give the renter your RETURN OTP or you can use the PROCEED button in your request module to inform the platform that you have regained possession of the item.  NOTE:  If you missed the notification, or do not approve the initiated return until a later date, the date and time used in the inititaed calculation applies.  If you want to apply the current time, you will have to ask the renter thru chat  to CANCEL the INITIATED REQUEST or you may CANCEL/REJECT the Initiated early request and inform the renter (chat) and the renter will have to INITIATE RETURN based on the current time. The transaction is now COMPLETE and you will get the updated earned amount in your REQUEST module.   Your REQUEST STATUS will reflect the change stating that the RENTER has been notified.  The support status will notify you that the item has been returned.  The SUPPORT GROUP will be notified of all the proceedings as they progress.  REFRESH the ↻ LATEST STATUS button after each submisssion to have the current STATUS.  For detailed iinfo., go to the EARLY RETURN Tab.

REFUSAL

• Refusal:   If the renter refuses the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately through your request module, REQUEST/RECEIVED/Request #- CONTACT SUPPORT button in your REQUEST/SENT module and PROCEED to the CONTACT US page or through your web dashboard →ACCOUNT/CONTACT SUPPORT.

 REQUEST EXPIRATION-L

• Lister has (Set in your Response time module) hours to accept the REQUEST.  If you do not accept the REQUEST within the specified time period, it will expire.  The transaction will be voided.  It will appear in your Financial Transactions for your reference.

  SECURITY DEPOSIT-Lister

• If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented.  If the Lister files a damage complaint thru the Account/CONTACT US link, rentCraze will send your concerns to the other party. Both parties will be required to submit written responses.  If the matter is not resolved mutually by the two parties, it will be sent to arbitration. 

   REVIEWS by LISTER

• After the item has been returned, a WRITE A REVIEW  button will be activated in your REQUESTS/SENT module for the listing. You can submit a SHORT REVIEW.  If you want to write a detailed review, please log on to the MOBILE FRIENDLY site account or your website Account/Review/Reviews by you.  You can also access detailed reviews about youself here.

Cancellation Policy Setup- Account/Cancellation Policies

• GLOBAL DEFAULT POLICY
  • Policy has 6 tiers and is applied progressively.  It will be applied to your listings automatically. You can edit this policy or create your own below.  The policy will be visible when the renter views the listing details.  It is also visible in the REQUEST SENT/RECEIVED details. It calculates the charges based on when renter cancels in relation to request pickup/delivery time.  The request has to be in the  ACCEPTED status to be CANCELED.

Click on →MY LISTINGS and make your changes.  For ease, you can also make changes to your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forget to SAVE your changes.

When you ACCEPT a request, the RENTER will receive an OTP.  When you hand over the item, ask for this OTP and enter it in your Request # / MANAGE REQUEST.   Alternatively, the renter can Verify Pickup using their own OTP on their own device if the lister's device is not handy.   The REQUEST status will change from Accepted to Ongoing.  This ensures that the lister is giving the item to the person that made that particular request

The LISTER will receive a return OTP.  The renter will get this OTP from the LISTER when they return the item.  Alternatively, the lister can use the Proceed with Return button in the Manage request to let the ADMIN know that the item has been returned safely and to proceed with the disbursements.  

On the WEB - REQUESTS/ RECEIVED /  Request # - OTP column or  Request Details - OTP

NOTE: Do not give the OTP or Proceed with Return unless you have the item in your possession in good condition!  If the item is damaged or otherwise compromised, CONTACT SUPPORT through the Request # immediately. Let the Admin know that you have the item in your possession but you have a dispute. Take pictures for proof of damage. This action lets the ADMIN know that a dispute has been initiated.  To view / add / respond to your initiated dispute, go to Account / Support Log / Request # 

Cancellation Policy

 Lister Cancels an

ACCEPTED request. 

In your Dashboard/ Account

REQUESTS

RECEIVED

MANAGE REQUEST ID

Contact Support

Steps to take

1. Promptly inform the rentcraze rep through the

Contact Support

button in your Request #.

2. Contact the renter through the in your

and inform them of the situation so that they are not waiting for you.

Support will communicate with the renter and the lister.

3.  The item now shows as unavailable for the specified dates, so other renters don't try to request it.  When the item is available, go to My Listings - Item / CUSTOMIZE & toggle change status to AVAILABLE (for the dates that are currently UNAVAILABLE).

The item is damaged.

Do not give the OTP or PROCEED as returned unless you have the item in your possession in good condition!  If the item is damaged or otherwise compromised, CONTACT SUPPORT through the Request # immediately. Let the Admin know that you have the item in your possession but you have a dispute. Take pictures for proof of damage. This action lets the ADMIN know that a dispute has been initiated.  The status in your Request# and the renter's Request# will change from CONTACT SUPPORT to WE ARE ON IT.  The renter and you will be able to view this filing immediately in the support log - Request#. This lets all parties know that the the item is now in your possession but the request# is not completed.  If you give the renter the return OTP or Proceed with Return in your interface, the system will mark the request as COMPLETED and the Security deposit (if any) will be refunded automativally to the renter.  DO NOT give your return OTP to the renter or mark the item as returned.  THIS IS YOUR RESPONSIBILITY !!

Simplified 

Home screen

• Where: where you be?
• Find stuff: what?
• Categories: For projects
• Cities

Pick an Item →

Item detail Page

• Price
• Security Deposit: Refundable
• Weekend pricing - If different
• Deliverable: Radius from where you want it.  Enter your address on next screen, click delivery, we will figure it out
• Delivery Notice:Time needed to get it to you from the time of your request. 
• Delivery Fee: Includes Drop off and pickup. 
• Pick up notice: Get it off the shelf, test.
• Customized info:  The big plan.  Best for you.
• PDF Manual:  Operator manual (if available)

Is this what you need? YES

NEXT

• Dates:  Select
• Pickup: It will be ready at the pickup time. You will get the active address in your Requests/Sent/Request #
• Delivery: It will be at your Current Delivery address (from Profile) and in your Requests/Sent/Request # for confirmation.
• Deliver here: Change delivery address if you want it delivered to a worksite.
• Check the cost
• Listers Cancellation policy:  Dynamic policy set by lister for this item.
• Lister has ( ) hrs to respond: Lister's designated response time or request expires.

You want this!

• Verify:  Read the agreement, agree, verify & check box. ✅

Now it all gets managed thru the home screen  → REQUESTS →  sent →  request # → manage request

🔔NOTIFICATIONS →  also lead you to the Request # details or Request list.

Request Status scenarios:

• PENDING → CANCELED  or DECLINED by lister or renter
• PENDING → ACCEPTED → CANCELED by lister or renter
• PENDING → ACCEPTED → ONGOING → INITIATED RETURN → EARLY RETURN
• PENDING → ACCEPTED → ONGOING → COMPLETE

• REQUESTS → Request list → REFRESH ↻→ SENT → Request # for current status NOTE:  REFRESH ↻ Request page for latest status, location map, CHAT with lister, Contact support & MANAGE REQUEST.

• REQUESTS → Request → SENT → REFRESH ↻ → Request # / MANAGE REQUEST → details for your pickup OTP, return OTP, Cancellations, Early Returns. NOTE:  REFRESH ↻ Request page for latest status
• Pickup/Delivery OTP: Request # → MANAGE REQUEST details.  Give this OTP to the lister or enter it in your interface when you have the item in your possession.

• Return OTP: Request # → MANAGE REQUEST details. Get OTP from the lister when the item is back in the lister's possession.

• Support log:  Account → Support log. Dialog after you have contacted support
• Cancellations & Early returns: MANAGE REQUEST & follow the prompts
• Review:  How did it go?

After a Request is Accepted accepted, the RENTER will receive an OTP in the manage request module.   When the renter physically receives the item, they will give this OTP to the Lister.   Alternatively, the renter can Verify Pickup using their own OTP on their own device if the lister's device is not handy.   The REQUEST status will change from Accepted to Ongoing.  This ensures that the lister is giving the item to the the person that made that particular request

The LISTER will receive a return OTP.  The renter will get this OTP from the LISTER when they return the item.  Alternatively, the lister can use  the Manage request / Proceed with Return. The Request status will change to Completed.   

On the WEB - REQUESTS/ SENT/  Request # - OTP column or  Request Details - OTP

NOTE:  If the item is damaged or otherwise compromised, CONTACT SUPPORT through the Request # immediately. Let the Admin know that you have returned the item but the lister has a dispute. Take pictures for proof of alleged damage. You can now view/add/respond to your dispute in the Account / Support log / Request #.  In this case, the lister will not give you a RETURN OTP.  

Simplified 

Home screen

• Bell: Notification log
• Where: Location
• Find stuff: Name
• Categories: For projects
• Cities

Item detail Page

• Price
• Security Deposit: Refundable
• Weekend pricing- If different
• Deliverable: Radius from location.  Enter your address on next screen, click delivery, we will figure it out
• Delivery Notice:Time needed to get it to you from the time of your request. 
• Delivery Fee: Drop off and pickup. 
• Pick up notice: Get it off the shelf, test.
• Customized info:  Price, Delivery times etc.
• PDF Manual:  Download operator manual

Is this what you need?  Similar items? 

• Dates:  Select
• Pickup: It will be ready at the picked time. You will get the active address in your Requests/Sent/Request #
• Delivery: It will be at your Current Delivery address (from Profile)
• Deliver here: Change delivery address if you want it delivered to a worksite.
• Check the cost
• Listers Cancellation policy:  Dynamic policy set by lister for this item
• Lister has ( ) hrs to respond: Lister's designated response time or request expires.

You want this!

• Verify:  Read the agreement, verify & check box.

Now it all gets managed thru the front page  → REQUESTS 

Possible Status steps:

• PENDING → CANCELED  or DECLINED 
• PENDING → ACCEPTED → CANCELED 
• PENDING → ACCEPTED → ONGOING → EARLY RETURN
• PENDING → ACCEPTED → ONGOING → COMPLETE

• REQUESTS → Request list → REFRESH → SENT → Request # for current status NOTE:  REFRESH Request page for latest status, location map, CHAT with lister, Contact support & MANAGE REQUEST.

• REQUESTS → Request → SENT → REFRESH → Request # / MANAGE REQUEST for your pickup OTP, return OTP, Cancellations, Early Returns. NOTE:  REFRESH Request page for latest status

• Pickup/Delivery OTP: Request # → MANAGE REQUEST.  Give this OTP to the lister or enter it in your interface when you have the item in your possession.

• Return OTP: Request # → MANAGE REQUEST. Get OTP from the lister when the item is back in the lister's possession.

• Support log:  Account → Support log. Dialog after you have contacted support
• Review:  What do you think?

Renting-Detailed

Why, What, When, Where®

Pick

Delivery

Verification

Payment 

Notification 

Communications

Cancellation 

Early Return R

During Rental

Request Expiration-R 

Reviews by renter

• Log in using your credentials

Why, What, When, Where

• Why, What, where, when® concept.  
• By Item: If you are looking for a specific item. Select an item from the pop up results. 
• By Category: if you have a general idea of what's out there
• Filters:  Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
• Delivery:  If you are searching for items that offer delivery, check box.  Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
• Pick Up Notice applicable:  This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am).  The system will guide you.
• Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items. 
• Discounts:  Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs.  Discounts applied are listed in the Price Table.
• Promotions:  Displayed on the item picture links as a banner.  This discount, if offered, is displayed as a percentage in the Price Table.

Promotions

•  Periodic specials.  If a lister proffers a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user requests it from the 3th to the 10th, the promotion discount only applies to Jan 5th, 6th and 7th. 

Customized info

• CUSTOMIZED INFO gives you more detailed info about he listing

Pick

• CUSTOMIZED INFO:  Before you CHOOSE, click on the Customized Info.
• SELECT YOUR DATES: One (1) Rental unit is defined as a 24-hr. period beginning at pick up time selected.  Example:  You REQUEST an item for 10am, you pick up the item at 10am for 1 unit, you need to return it by 10am the following day.  If you had it delivered at 10am, have it ready for pick up by 10am.
• GET IT:   GET IT to proceed.
• CONFIRM REQUEST:  Listers have two listing options:  REVIEW EACH REQUEST and APPROVED INSTANTLY.  If your listing has the REVIEW EACH REQUEST option, the LISTER is notified to ACCEPT or DECLINE your request. You will receive a notification that your REQUEST IS PENDING.  LISTER 's response is sent to you as a PUSH NOTIFICATION and a message notification . The status of  your REQUEST/SENT module will change to ACCEPTED or DECLINED.   In Approved instantly, the REQUEST is automatically accepted.

Delivery/Pick up

• DELIVERY;  If you want the item delivered; Check the Delivery box in options. Your profile address is the default current delivery address.  If you want it at a temporary address, pick the CHANGE ADDRESS option when booking. This will be displayed in the Lister's REQUEST/RECEIVED module.  For example, the current time is 8:45am, the lister requires a 3-hr. notice, the earliest slot you should pick is the 12pm slot.  Be ready to accept delivery at the selected time.  Have a government issued photo I.D. 
• GET IT page:  Customized Pick Up/Delivery displayed automatically.
• PICK UP:  The item location is displayed as a link in your REQUESTS/SENT icon (bottom bar) in app.  Click to get directions.

Verification  

• Mandatory requirement verification:  By checking the verification box at checkout, you acknowledge that you have read the Terms of Agreement and agree to rentCraze’s Terms of Agreement, Waiver of Liability and the Terms of Service of any applicable services.  By requesting and checking the verification box, you verify that you are familiar with the equipment you are renting and have used/operated the item satisfactorily in the past.

 PAYMENT

• Payment:  Rentcraze partners with STRIPE for financial transactions.  RentCraze® does not store any credit card information so you will have to reenter your credit card information every transaction.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.

NOTIFICATIONS

• Notification: After you GET IT and PAY for the request, you will receive a Request Pending notification → REQUESTS/SENT inbox.  A Request accepted notification will be sent when the lister accepts your request. If your request is ACCEPTED, you will also get a RENTER OTP.  A CHAT BOX icon will also appear in your REQUEST #.  When you receive the item,  enter this OTP in your REQUESTS/SENT/REQUEST# or give it to the lister.  The status of your request will change to ONGOING.  Before you MANAGE YOUR REQUEST, REFRESH to see the latest status.

Communications

• You can communicate with the lister through REQUESTS/SENT/ALL chat box once the request has been accepted. If you have more than one
  REQUEST
  , select the chat box corresponding to the REQUEST. The lister will receive a notification asking them to check their
  REQUESTS
  /
  RECEIVED
  chat box for updates.  Each
  REQUEST #
  has its own dedicated chat box. 

• SUPPORT: You can contact rentCraze rep thru the
  CONTACT SUPPORT
  button in your REQUESTS/SENT module.  Once the rep responds to your query, the button will change to 
  We are on it
  and you will be able to chat with them. In the web Dashboard/ Requests/ Request # /  Contact Support.  Chat thru the Support log.

Cancellation

• Cancellation: You have the option to directly cancel your request before it’s accepted by the LISTER in the REQUEST/SENT/Request # [X] or
  MANAGE REQUEST
  Cancel Request
  .   Your transaction will be voided. 
• Canceling an ACCEPTED request. You cannot cancel a REQUEST without charges after it has been ACCEPTED.  If you need to to cancel the REQUEST, you need to inform the LISTER immediately so they are not preparing for pickup/delivery.  In the App, click on the REQUEST/SENT/MANAGE REQUEST and PROCEED.  On the website, your dashboard→REQUEST/SENT/ REQUEST ID.   Please consult the Cancelation policy for charges that may apply.

Early return R

• The job finished early.  View the cancellation policy in your request.  Go to REQUEST/ SENT/ Request # - MANAGE REQUEST.  Fill in the REASON, Mark the required boxes and click Cancel Request

  On the next page View Refund & Charges to see the charges.  Click
  Cancel Request
  .  REFRESH page

   

  The status will change to INITIATED RETURN.  The lister will be informed and respond by CHAT to make return arrangements.  When the lister has the item in their possession, they will give you the lister OTP or mark it as returned in their REQUEST/RECEIVED/Request #.  The transaction is now complete.

Refusal

• Refusal:   If you refuse the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately by clickin on the X button in your REQUEST/SENT module and PROCEED to the CONTACT page or through your web dashboard→ACCOUNT/CONTACT US

During rental

• If you have any issues with the item mid rental. Contact LISTER through CHAT BOX.  If issue is not resolved, please contact rentCraze support immediately through the request #.  Include REQUEST ID from from your REQUEST/SENT module.

Meet up

• Pick Up/Delivery:  You must pick up/accept delivery of the item at the time you selected.  Bring a government issued photo I.D.

Return

• Return:  Drop the item with the LISTER where you picked it up.  Have the item ready for pick up, if it was delivered.  If the item is an EARLY RETURN, make arrangements through the Request # CHAT BOX.

Request Expiration-R

• Lister has (# of Hrs mentioned in the listing) to accept the REQUEST.  If they do not accept the request within ( ) hrs, it will expire.  You will receive a PUSH NOTIFICATION.  Your transaction will be voided. For reference, it will appear in your Accounts/Financial history.

Security deposit-Renter

• If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented. 
• If the Lister files a damage complaint thru the Account/CONTACT US link, rentCraze will send their concerns to the other party. Both parties will be required to submit written responses.  If the matter is not resolved mutually by the two parties, it will be sent to arbitration.

  Review by renter

• After you have returned the item, a WRITE A REVIEW  button will be activated in your REQUESTS/SENT module for the listing. You can submit a SHORT REVIEW.  If you want to write a detailed review, please log on to the MOBILE FRIENDLY site or through the website Account/Review/Reviews by you.  You can also access detailed reviews about yourself here.

Q.  Is DELIVERY available?

A.  Look for DELIVERABLE  in Item details. 

Q.  What does delivery cover?

A.  Drop off at your location and Pick Up from drop off site.

Q.  What is DELIVERY NOTICE?

A. The minimum notice (hours) the Lister requires to ensure timely delivery to the farthest distance specified in the listing. The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am. Lister has 2 hrs delivery notice in details.  The next available slot will be after 10:50am.

Q. What is TIME NEEDED TO PREPARE ITEM/ PICKUP NOTICE?

A. The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc).  The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice.  The next available slot will be after 9:50am.

Q.  What is the Delivery zone?

A.  Deliver zone is radius based.  The lister can decliine the booking if the delivery address is within the zone but across a waterway or some other obstacle.  It's the lister's discretion.  Lower the Carbon footprint and support LOCAL listings.  Rent as close to your destination as possible.

Q.  Can I have it delivered to my current location?

A.   Change the DEFAULT Delivery address to reflect the applicable delivery address.

Q.  Is Delivery fee subject to Sales Tax?

A.  Yes

• Why, What, where, when® concept.  
• By Item: If you are looking for a specific item. Select an item from the pop up results. 
• By Category: if you have a general idea of what's out there
• Filters:  Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
• Delivery:  If you are searching for items that offer delivery, check box.  Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
• Pick Up Notice applicable:  This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am).  The system will guide you.
• Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items. 
• Discounts:  Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs.  Discounts applied are listed in the Price Table.
• Promotions:  Displayed on the item picture links as a banner.  This discount, if offered, is displayed as a percentage in the Price Table. Ask

Cancellation Policy

Cancellation of a PENDING request.

In your DASHBOARD - REQUESTS/SENT. Refresh for LATEST STATUS.  Go to MANAGE REQUEST or the X in the App and follow the prompts.

Condition: The LISTER has NOT ACCEPTED your request and the Lister's free cancellation window has not lapsed.  

The lister or you state the item is damaged.

Take pictures if the item is damaged or otherwise compromised, CONTACT SUPPORT through the Request log # immediately. If the Lister has already contacted support, the system will let you know.  Let the Admin know that you are returniing the item but the Lister states its damaged.  This action lets the ADMIN know that a dispute has been initiated.  You and the lister will be able to view/add/respond to this filing in the Account/ Support log/ Request#. This lets all parties know that the the item is now in the lister's possession but the request# is not completed.  The lister will not give you the return OTP or mark the item as returned as long as the Request is in DISPUTE status.

We support multiple payment methods including credit/debit cards.

We check photos for authenticity and monitor for suspicious activity. No web downloaded pictures. If you believe a listing is not upto standard, please use the report   ⁝  listing option to notify us and others. You are encouraged to check the lister's reviews.  

Report any suspicious activity immediately through our reporting system,  ⁝ , under the photo on the listing details page. Never send money outside the platform, and be wary of deals that seem too good to be true. Our support team investigates all reports promptly.

When a renter makes a request and its accepted, the RENTER will receive an OTP in the Manage request module.   When the renter physically receives the item, they will give this OTP to the Lister.   Alternatively, the renter can Verify Pickup using their own OTP on their own device if the lister's device is not handy.   The REQUEST status will change to ONGOING.  This ensures that the lister is giving the item to the the person that made that particular request

The LISTER will receive a return OTP.  The renter will get this OTP from the LISTER when they return the item.  Alternatively, the lister can use the PROCEED button in the Manage request to let the ADMIN know that the item has been returned safely.  

• For general inquiry - Account / Contact us (reply via email or text)
• For a specific Request # 
  • Initiate contact throught he Contact Support button in your Request #.
  • View/Add/Respond throught the Account / Support log / Request #.