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Safety
How do you verify listings?
What if I encounter a scam?
How is my personal information protected?
OTP for safety
When a renter makes a request, the RENTER will receive an OTP. When the renter receives the item, they will give this OTP to the Lister. The REQUEST status will change to ONGOING. This ensures that the lister is giving the item to the the person that made that particular request
The LISTER will receive a return OTP. The renter will get this OTP from the LISTER when they return the item. Alternatively the lister can use the PROCEED button in the REQUEST to let the ADMIN know that the item has been returned.This action lets the ADMIN know that the transaction is complete and ready to be processed. This also veries that the item was received by the lister.
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