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Safety

How do you verify listings?

All property listings go through a verification process. We verify property ownership, check photos for authenticity, and monitor for suspicious activity. Verified listings are marked with a trust badge.
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What if I encounter a scam?

Report any suspicious activity immediately through our reporting system. Never send money outside the platform, and be wary of deals that seem too good to be true. Our support team investigates all reports promptly.
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How is my personal information protected?

We take privacy seriously. Your personal information is encrypted, never sold to third parties, and used only for facilitating rental transactions. You can review our Privacy Policy for complete details.
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OTP for safety

When a renter makes a request, the RENTER will receive an OTP.  When the renter receives the item, they will give this OTP to the Lister.  The REQUEST status will change to ONGOING.  This ensures that the lister is giving the item to the the person that made that particular request

The LISTER will receive a return OTP.  The renter will get this OTP from the LISTER when they return the item.  Alternatively the lister can use the PROCEED button in the REQUEST to let the ADMIN know that the item has been returned.This action lets the ADMIN know that the transaction is complete and ready to be processed.  This also veries that the item was received by the lister.

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Still Have Questions?

Our support team is here to help you 24/7. Get in touch with us anytime.